Contact Us
Questions about cat care, our guides, or an order? Send a message below and we will reply within one to two business days.
What we can help with
- Orders and downloads. If your Playbook link did not arrive or a file will not open, send us the email address you ordered with and we will resend it.
- Refunds. Covered by the 30-day guarantee — one email and it is done. No forms and no questions.
- Which guide fits your cat. Tell us briefly what your cat is doing and we will point you to the right article or section, free.
- Corrections. If something we have written is unclear or out of date, we would genuinely rather know.
You may find the answer faster here
Most questions are already covered free. Start with the signs of cat anxiety if you are trying to work out what is going on, the best routine for an anxious cat if you know and want a plan, or Start Here if you are new and not sure where to begin.
One thing we cannot do
We are not veterinarians and we will not guess at a diagnosis by email. If your cat has stopped eating, is straining in the litter box, is breathing oddly, or has changed suddenly and sharply, please call your vet rather than writing to us — our guide on when to call the vet explains which signs cannot wait.